Return & Replacements
RETURNS & REPLACEMENTS
BUILT WITH
TRUST.
Every INKSOLE pair is handcrafted and made to order. We focus on premium craftsmanship, customer satisfaction, and making sure your experience feels smooth and reliable.
POLICY OVERVIEW
SIMPLE.
CLEAR.
FAIR.
MADE TO ORDER
Every sneaker is individually handcrafted after your order
is placed, making each pair unique and artist-made.
SIZE REPLACEMENT
If your size does not fit properly, replacement requests
can be made within the eligible replacement window.
DAMAGE SUPPORT
In case of transit damage or incorrect product delivery,
our support team will assist you quickly.
REPLACEMENT PROCESS
HOW IT
WORKS.
01
CONTACT SUPPORT
Reach out to our support team with your order details
and issue explanation.
02
SHARE PHOTOS
Provide clear images of the product, size issue,
or damaged area for quick verification.
03
RESOLUTION
Once approved, our team will guide you through
replacement or support options.
COMMON QUESTIONS
FREQUENTLY
ASKED.
CAN I RETURN CUSTOM SNEAKERS?
Since every pair is handcrafted and made to order,
returns are generally not accepted unless there is
a verified issue with the order.
WHAT IF I RECEIVE THE WRONG SIZE?
Size replacement requests can be submitted within
the eligible support period after delivery.
WHAT IF MY PRODUCT ARRIVES DAMAGED?
Contact our support team immediately with unboxing photos
and order details for assistance.
HOW LONG DOES REPLACEMENT TAKE?
Replacement timelines may vary depending on artwork,
sneaker base availability, and location.
NEED HELP?
WE'RE HERE
TO HELP.
Our team is available to support your INKSOLE experience.